Frequently Asked Questions
Questions and Answers (FAQ)
Find quick answers to common questions about our submersible pumps, technical assistance, and ordering processes.
Products & Technical
Does JOVAL manufacture submersible pumps for deep wells?
Yes. JOVAL specializes in the production of submersible pumps for deep wells and technical boreholes, ideal for water abstraction in agricultural, industrial, and domestic settings. Made in Portugal, our pumps are recognized for their durability, hydraulic performance, and resistance to demanding conditions.
Are JOVAL pumps compatible with automation and control systems?
Yes. Many JOVAL models are compatible with direct-on-line control panels, pressure switches, thermal relays, and level probes. We also supply hydropneumatic sets and control panels prepared for integration with automatic systems.
Does JOVAL also supply motors and accessories for hydraulic installations?
Yes. JOVAL supplies submersible motors with its own brand, produced under order by partner manufacturers, as well as Franklin Electric motors, recognized internationally. In addition, we offer a complete line of technical accessories, such as valves, cables, capacitors, and tank membranes, ensuring complete and compatible solutions for professional installations.
What technical accessories are available?
JOVAL supplies a complete line of accessories, including control valves, flexible connections, pressure tank membranes, capacitors, and electric cables for submersible installation. All components follow European standards.
Does JOVAL have solar pumps or for alternative energy?
Yes. JOVAL supplies submersible pumps adapted to solar energy systems, ideal for isolated areas or with limited access to the electric grid. We can also integrate hybrid solutions depending on the project.
How do I know which submersible pump is ideal for my application?
It all depends on the borehole depth, required flow, type of water, and usage system. The JOVAL technical team can help correctly size the pump to ensure durability and efficiency from the start. Browse our submersible pump catalog to explore available models.
What ISO standards do JOVAL pumps comply with?
JOVAL pumps are manufactured under ISO 9001:2015 quality management systems and comply with ISO 9906 standards for hydraulic performance testing.
How to select the correct cable section for a submersible motor?
Cable selection depends on motor amperage and total distance. We recommend maintaining a voltage drop (PSC) below 3% at 50°C ambient temperature.
Are JOVAL motors NEMA compatible?
Yes, our 4", 6", 8", and 10" motors follow international NEMA standard mounting dimensions, ensuring compatibility with most pump brands worldwide.
Company & Quality
What are the main sectors served by JOVAL products?
JOVAL products are used in water supply systems, intensive agriculture, civil construction, groundwater management, and technical drainage. We serve B2B clients and installers looking for reliable solutions for critical applications in both rural and industrial environments.
Do JOVAL products comply with European quality and safety standards?
Yes. All JOVAL products are manufactured based on European technical standards for quality, safety, and energy efficiency. We have rigorous in-house control processes and bet on continuous improvement, ensuring long-term reliability in all applications.
Does JOVAL export to the international market?
Yes. JOVAL exports a significant part of its production to the European market, with active presence in Scandinavian, Central, and Eastern European countries. We work with international partners in the construction, agriculture, and water management sectors.
Ordering & Distribution
What are the average delivery times for orders?
We maintain permanent stock of the most sought-after models and main components. For standard orders, average shipping times are 1 to 2 business days for mainland Portugal and between 7 and 10 days for Europe, depending on destination and volume.
Does JOVAL customize solutions for distributors or specific projects?
Yes. JOVAL works side by side with distributors and technical partners to adapt pumps, accessories, and wiring or connection configurations to specific projects. This flexibility is especially valued in agricultural and industrial markets where requirements vary by region.
Does JOVAL work with OEM or private label?
Yes. JOVAL collaborates with industrial partners in the production and supply of equipment with their own brand, upon technical criteria and minimum volume. This solution is ideal for distributors with consolidated brand identity looking for quality and consistency.
Where can I buy JOVAL products?
JOVAL products are sold through technical distributors in Portugal and Europe. If you need commercial support, talk to us directly so we can direct you to the most suitable point of sale.
Documentation & Support
Is it possible to obtain technical data sheets and installation documentation?
Yes. All JOVAL products include detailed technical data sheets, installation instructions, and hydraulic performance data, available in PDF. Documentation can be accessed through our technical catalog or provided directly by our sales team.
Does JOVAL offer technical support or after-sales assistance?
Yes. JOVAL provides technical support to clients at all stages — from equipment selection to post-installation support. We also provide a technical assistance form and a specialized team to answer questions, guarantee spare parts, and help in operational situations.
Access Codes
What is an access code?
Access codes unlock detailed technical specifications for certain products. These codes are provided to authorized distributors and technical partners to access detailed dimensional drawings and extended specification sheets.
My access code isn't working—what should I do?
Verify you're entering the code exactly as provided (codes are case-sensitive). If the problem persists, your code may have expired or been revoked. Contact us to request a new code.
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